Service innovation included on the bottom line
The new research centre for service innovation uses companies as a laboratory, while the companies now have access to the researchers' expertise.
All research news from the Department of Strategy and Management.
The new research centre for service innovation uses companies as a laboratory, while the companies now have access to the researchers' expertise.
Customers who have mergers pushed down their throats react with frustration, dissatisfaction and - finally - by changing suppliers. They see it as a 'forced marriage' where their freedom of choice is set aside.