The seminar will focus on service, customer satisfaction, innovation, and loyalty.

Program:

13:30

Mingling and refreshments

14:00 – 14:15

Welcome with Rektor Øystein Thøgersen

14:15 - 14:45

Professor Roland T. Rust, University of Maryland

14:45 – 15:00

Professor Helge Thorbjørnsen, NHH

15:00 – 15:15

Professor Inger G. Stensaker, NHH

15:15 – 15:30

Break

15:30 – 15:45

Professor Line Lervik-Olsen, BI

15:45 – 16:00

Tore Hillestad, Director NHH Executive

16:00 – 16:15

Professor Tor W. Andreassen

16:15

Closing